SpokeFam · Support

How can we help?

Questions about a ride, your account or a report on the map? Get in touch with SpokeFam.

Something isn’t working

Include your app build, iPhone model, iOS version and a short description of what happened. If you include a screenshot, hide anything private. You do not need to send your home address, full ride track, password or sign-in link.

A report is wrong or abusive

Use Still there or No longer there for a road condition that has changed. For spam, misleading or inappropriate content, open the report’s safety options and choose Report a Problem. You can also block the rider. Reporting a problem hides that report for you and submits it for review; it does not automatically remove it for everyone.

For an inappropriate rider name, ride invitation or another concern you cannot report in the app, email us with enough context to identify it. You can block a rider from Friends. Please avoid forwarding unrelated personal information.

Membership and purchases

Our launch plan keeps everyday riding free: recording, individual ride details and basic stats, shared reports and hazard alerts, current weather, supported sensor connections, Strava uploads, friends, and following imported or saved routes on the map. The next-turn card stays available when the route has suitable instructions.

One membership adds phone and website route planning, spoken turn-by-turn directions, and repeat-ride comparisons with matching mile sections. Your saved rides, route lines and individual ride metrics remain accessible after cancellation. Spoken guidance already authorized for a ride continues until that ride ends.

Features depend on permissions, route data, compatible devices and rollout. Ride-sharing links remain a limited pilot; future ETA/arrival updates, offline maps and group communications are not included as available membership benefits.

Use the same SpokeFam account on your iPhone and the website planner. In the app, open Account → Membership to view Apple’s current prices and any eligible trial, restore purchases or retry Sync membership. Restoring does not buy or renew a subscription. Test purchases do not grant production membership.

Manage or cancel renewals in your Apple subscription settings. Turning off renewal keeps access through the paid period; deleting your SpokeFam account does not cancel Apple billing. If a sync is pending, wait briefly and retry. Your saved rides remain in your account or on your phone as applicable.

Account and password help

You do not need to sign in to reset your password. Use Reset your password in your browser, or choose Forgot Password in the app. Open the email on the same browser/device that requested it. The route planner has its own sign-in when you want to plan a ride.

Delete your account

Open Account, finish any active ride, enter your current password and choose Delete Account. Keep the app installed until deletion is confirmed. If deletion is pending, check its status or retry. See Your privacy for what is removed and what remains elsewhere.

Ride recording and alerts

Start a ride with location permission enabled and a usable GPS fix. Background recording and alerts depend on iPhone permissions, connectivity and system conditions. If the app restarts, review the recovered ride before resuming. An empty map or a missed alert does not mean the road is clear.

Route guidance

Turn guidance depends on the route and provider. An imported GPX file may provide a line to follow without turn instructions. Follow road signs and local restrictions, and stop somewhere safe before interacting with the app.

Follow my ride

Live sharing is limited to invited test accounts while we complete phone testing. Each ride requires explicit sharing consent. A recipient will need the original private link, including its full ending, to open the map. Replacing a link disables the old one. Updates can stop when a phone is paused or offline; check the displayed update time. Do not send a private ride link to the support inbox.

Read the community guidelines →